Refund policy
We want you to feel confident in what you’re wearing. If something isn’t right due to a fault on our end, we’ll make it right.
Returns
Due to the nature of our products, we do not accept returns for:
- Change of mind
- Incorrect sizing or fit
We provide detailed sizing charts on every product page — please ensure you check these carefully before placing your order.
Refunds & Replacements
We only offer refunds or replacements if:
- The item arrives damaged or defective
- You receive the wrong item
If this applies, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
Once reviewed, we will either:
- Send a replacement at no cost, or
- Issue a full refund to your original payment method
Non-Returnable Items
We do not accept returns or refunds for:
- Incorrect sizing
- Change of mind
- Items that have been worn, washed, or altered
Processing Time
If your claim is approved:
- Refunds are processed within 5–10 business days
- Replacements will be arranged as soon as possible
Contact
For any issues with your order, contact us at:
support@lostsoulofficial.store