Terms of service

This website is operated by Lost Soul.
Throughout the site, the terms “we”, “us” and “our” refer to Lost Soul.

By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service, including any additional policies referenced here.

If you do not agree to all the terms, you may not access the website or use any services.

Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your state or country
  • You will not use our products for any illegal or unauthorized purpose
  • You will not violate any laws in your jurisdiction

A breach of these Terms may result in termination of your access to our services.

Products & Services

All products are made to order.

We reserve the right to:

  • Limit quantities of any products
  • Discontinue products at any time
  • Refuse service to anyone for any reason

We make every effort to display product colours and images accurately, however we cannot guarantee your device will display colours exactly.

Pricing & Payments

All prices are listed in your selected currency and are subject to change without notice.

We reserve the right to:

  • Modify or discontinue products or pricing at any time
  • Refuse or cancel orders if necessary

You agree to provide current, complete, and accurate purchase and account information.

Orders & Cancellations

Once an order is placed, it enters production quickly.

Because of this:

  • We cannot guarantee order changes or cancellations after purchase
  • Please ensure all details are correct before placing your order

Shipping

Shipping times are estimates only and may vary.

We are not responsible for delays caused by:

  • Carriers
  • Customs
  • Incorrect shipping details provided by the customer

Orders may be shipped in multiple packages.

Please refer to our Shipping Policy for more details.

Returns & Refunds

Due to the nature of our products:

  • We do not accept returns for change of mind or incorrect sizing

We only offer refunds or replacements if:

  • An item is defective, damaged, or incorrect

Please refer to our Refund Policy for full details.

Intellectual Property

All content on this website — including designs, logos, graphics, and text — is the property of Lost Soul.

You may not:

  • Copy
  • Reproduce
  • Distribute
  • Use our content without written permission

Limitation of Liability

To the fullest extent permitted by law, Lost Soul shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Issues arising from misuse of our products

Use of our products and services is at your own risk.

Indemnification

You agree to indemnify and hold harmless Lost Soul from any claims, damages, or expenses arising from your breach of these Terms or violation of any law.

Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on the website.

It is your responsibility to review this page periodically.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of Australia.

Contact Information

For any questions regarding these Terms, contact us at:
support@lostsoulofficial.store