Shipping policy
Order Processing & Production
At Lost Soul, we operate on a limited production model to reduce overproduction and maintain high quality across every piece.
All orders are produced in scheduled production runs on the 1st and 16th of each month.
Orders placed will be included in the next available production run, depending on the date of purchase.
Because of this system, orders are not processed immediately after purchase.
Processing Time
Please allow up to:
- 2–14 days for production
Processing time varies depending on when your order is placed within the production cycle.
Shipping Timeframes
Once your order has been produced and dispatched, estimated delivery times are as follows:
Australia
- 5–10 business days
International
- 7–21 business days
Please note that delivery times may vary depending on your location and external shipping factors.
Estimated Total Delivery Time
From the date of purchase, estimated total delivery times are:
Australia
- 10–25 business days
International
- 14–35 business days
Some items (such as hoodies) may be sourced from international suppliers, which can extend overall delivery time.
Shipping Costs
Shipping costs are calculated at checkout and are based on your location and order size.
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Please allow a few days for tracking information to update after dispatch.
Single Shipment Policy
All items within your order will be shipped together in one package.
To ensure a consistent and premium delivery experience, orders are only dispatched once all items in your order have been produced and are ready to ship.
This means that if your order contains items with different production or sourcing times (e.g. hoodies sourced internationally), your order may take longer to be dispatched.
Delays
While we aim to meet all estimated delivery timeframes, delays may occur due to:
- High order volumes
- Supplier or production delays
- Shipping carrier issues
- Customs processing for international orders
Lost Soul Official is not responsible for delays caused by third-party shipping carriers or customs.
Incorrect Shipping Details
Customers are responsible for ensuring all shipping information is correct at checkout.
Lost Soul is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once an order has been marked as delivered, Lost Soul is not responsible for lost or stolen packages.
If your package is missing, we recommend contacting the shipping carrier directly.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Our Approach
Our production model is designed to:
- Reduce unnecessary waste
- Maintain consistent quality
- Deliver products in smaller, more intentional runs
We appreciate your patience and support in helping us operate this way.